Planned properly, because it weighs most of a tonne.

Delivery is included in the price of every sauna and cold plunge, kerbside to mainland Britain: England, Wales and mainland Scotland. Nothing is added at checkout, and nothing is invoiced to you afterwards that you were not shown first.

The Scottish Highlands, islands (including the Isle of Wight and the Isles of Scilly) and any address a lorry cannot reach are quoted rather than included, because the cost genuinely differs and we would rather tell you the real figure than average it into everybody else's price. You can still order. We confirm the figure for your postcode in writing before anything is dispatched, and if it does not suit you, you walk away with a full refund.

Northern Ireland, the Isle of Man and the Channel Islands cannot be selected at our checkout for a sauna or cold plunge. Write to us before ordering and we will quote. We do not deliver anywhere else outside the United Kingdom. Accessories are posted anywhere in the United Kingdom, with nothing further to pay.

Before anything leaves a manufacturer we will ask you where the largest vehicle that can reach you would park, the narrowest width and lowest height along the route to the spot, what the ground is and how it behaves when wet, whether there are steps, and who will be there on the day.

Photographs help more than measurements. A picture of the side passage answers in two seconds what a list of dimensions takes ten minutes to establish.

Where a route genuinely will not work there are honest options: track mats over grass, a different approach, a hired lift, or a crane. A crane sounds dramatic and often is not. We will price it rather than dismiss it.

The weeks are not us being slow. These are not items sitting on a shelf waiting to be picked. Several are built to the configuration you choose, and others are ordered in from the maker once you order and shipped as a pallet load. That is where the time goes, and it is why the figure differs so much from one product to the next.

Every product page carries its own lead time, and we quote it as our experience says it really is rather than as the manufacturer's best case. An honest twelve weeks is a better experience than an optimistic eight that becomes fourteen, and it lets you book your groundworks and your electrician for the right week.

If a lead time changes after you order, you hear it from us the day we hear it, not the week it was due.

Deliveries of this size are kerbside by default: the item comes off the lorry to a safe point at your property. Moving it from there to its base is yours to arrange, or the installer's if you use one.

Someone needs to be there. Please have the route clear, and a plan for where the packaging goes.

Check the equipment before the driver leaves. If anything looks wrong, photograph it and tell us within 48 hours. A claim raised immediately is a straightforward conversation. One raised three weeks later is not.

The base should be finished and cured before delivery, not after. A sauna wants a level, free draining base with air movement underneath. A plunge wants a base rated for the filled weight, which is a great deal more than the empty weight: water is a kilogram a litre, so a six hundred litre plunge is more than half a tonne before you count the shell.

Electrical work also wants doing beforehand. An electric heater above a certain rating, and any chiller unit, needs a suitable outdoor supply installed by a qualified electrician. That job has a lead time of its own, so book it early.