Everything you might need after you press the button.
Delivery, warranty, returns and the answers to what people ask most. If it is not here, one email reaches the same small team that wrote it.
Four routes in, and a person at the end of the last one.
Delivery included to mainland Britain, how we plan a route for something weighing most of a tonne, and honest lead times.
02 Warranty and aftercareWhat is covered, what is not, and why you never chase a factory yourself.
03 Returns and cancellationFourteen days to change your mind, your rights if something is faulty, and the model cancellation form.
04 Ask us directlyMonday to Friday, nine to five. Same working day where we can, within one working day always.
A small team, and real response times.
If something needs a manufacturer's answer we will say so rather than leave you waiting in silence.
What we aim for on any enquiry reaching us before mid-afternoon.
What we commit to every time, even when the answer is that we are still finding out.
A straight answer from the person who wrote the page, or an honest promise to find out and come back to you.
Some of it is written up properly.
How is a garden sauna installed, and who does what?
A garden sauna arrives flat on a pallet at the kerb, and installing it is four separate...
What has to be true before we list anything
Three gates, no commission, and the filtering that happens before anything reaches the ...
Access, ground, and the day the lorry arrives
Gate widths, turning space, soft ground and the pinch point three metres past the gate....