Everything you might need after you press the button.
Delivery, warranty, returns and the answers to what people ask most. If it is not here, one email reaches the same small team that wrote it.
Four pages, and a person at the end of the fourth.
Free mainland UK delivery, how we plan a route for something weighing most of a tonne, and honest lead times.
02 Warranty and aftercareWhat is covered, what is not, and why you never chase a factory yourself.
03 Returns and cancellationFourteen days to change your mind, your rights if something is faulty, and the model cancellation form.
04 Ask us directlyMonday to Friday, nine to five. Same working day where we can, within one working day always.
A small team, and real response times.
If something needs a manufacturer's answer we will say so rather than leave you waiting in silence.
What we aim for on any enquiry reaching us before mid-afternoon.
What we commit to every time, even when the answer is that we are still finding out.
No tier one script, and nobody reading the specification back to you off the product page.
Some of it is written up properly.
How to read a cold plunge specification
Which figures actually predict how a plunge will perform in a British garden, and which...
Why our range is short, and what has to be true before we list anything
Three gates, no commission, and the reason we would rather be small and useful than lar...