Shipping policy

Delivery policy

Everything below applies to every order. Our full company and contact details appear in the footer of every page of this website.

Where we deliver, and what it costs

Delivery is included in the price for all mainland Britain addresses, on every product we sell. There is no minimum order, no handling fee and nothing added at the final step of checkout.

The Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands are quoted individually, because the cost genuinely differs. Contact us before ordering and we will give you a firm figure. We do not currently deliver outside the United Kingdom.

Lead times

Each product page states its own lead time. We quote these as our experience indicates they really are, rather than as a manufacturer's best case. Where an item is made to order we say so on the product page. If a lead time changes after you order, we will tell you as soon as we know.

Access, agreed before dispatch

This equipment typically weighs between 300kg and one tonne. Before dispatch we will confirm with you where the delivery vehicle can park, the narrowest width and lowest height along the route to the installation point, the ground conditions, whether there are steps, and who will be present.

You are responsible for the accuracy of the access information you provide. Where a route proves unsuitable and no reasonable alternative method is available, we will not dispatch, and any payment is refunded in full.

What is included on the day

Delivery is kerbside as standard: goods are delivered to a safe point at your property. Where the manufacturer offers placement, siting or installation, this is stated on the product page and arranged at the time of order.

Someone must be present to receive the delivery. Please have the route clear.

Preparation before delivery

Bases and foundations must be complete and cured before delivery. Saunas require a level, free draining base with air movement beneath. Cold plunges require a base rated for the filled weight, which is substantially greater than the empty weight.

Electrical supplies must be installed by a suitably qualified person, in accordance with the manufacturer's requirements, before delivery where the product requires one.

Damage or shortage

Please inspect goods before the driver leaves. If anything is damaged or missing, photograph it and notify us the same day. We will handle the claim with the manufacturer or carrier and arrange repair or replacement. Risk in the goods passes to you on delivery.

Failed deliveries

If nobody is available to receive a delivery that has been arranged with you, or if access proves materially different from what was described to us, a further delivery charge may apply. We will tell you what it is before rearranging, and we will always try to find a workable solution first.

Cancellation

Your right to cancel and to a refund is set out in our return and refund policy.