Delivery policy

This policy applies to every order. Our full company and contact details appear in the footer of every page of this website.

What delivery costs

Delivery is included in the price of every sauna and cold plunge, kerbside, to mainland Britain: England, Wales and mainland Scotland. Nothing is added at checkout.

The Scottish Highlands, islands (including the Isle of Wight and the Isles of Scilly) and any address a lorry cannot reach are quoted rather than included, because the cost genuinely differs and we would rather give you the real figure than average it into everybody else’s price. You can still order. We confirm the delivery figure for your postcode in writing before anything is dispatched, and if it does not suit you, cancel at that point and we refund you in full, with no charge of any kind.

Northern Ireland: saunas and cold plunges cannot be ordered at our checkout. Write to us before ordering and we will quote.

The Isle of Man and the Channel Islands cannot be selected at our checkout. Write to us before ordering if you are there. We do not deliver anywhere else outside the United Kingdom.

Accessories are posted anywhere in the United Kingdom, including Northern Ireland, normally within 3 to 5 working days, with nothing further to pay.

What installation costs

Installation is not included in the price, and Tarnfell does not install. Every sauna arrives as a kit you can build yourself.

If you would rather not, tick the installation box when you order and we will introduce you to an independent installer near you. Expect installation to cost from about £650. The installer’s figure for your order depends on the size of the cabin, how far the parts have to be carried from the kerb, and how far they travel to you.

You agree the price and the date with the installer and pay them directly. Their contract is with you, not with Tarnfell, and you are free to use your own installer or none at all.

Electrical work is not part of installation. Where a product needs its own circuit, a qualified electrician runs, connects and certifies it.

Lead times

Each product page states its own lead time. We quote these as our experience indicates they really are, rather than as a manufacturer's best case. Where an item is made to order we say so on the product page. If a lead time changes after you order, we will tell you as soon as we know.

Access, agreed before dispatch

This equipment typically weighs between 300kg and one tonne. Before dispatch we will confirm with you where the delivery vehicle can park, the narrowest width and lowest height along the route to the installation point, the ground conditions, whether there are steps, and who will be present.

You are responsible for the accuracy of the access information you give us. If delivery fails because access was materially different from what you described, the cost of a second attempt is yours. If it fails for any reason on our side, the second attempt is ours.

On the day

Delivery dates are agreed with you in advance, not imposed. Someone over 18 must be present to accept delivery. If you have arranged an installer, they will need access to the prepared base and a clear route to it.

Check the equipment before the driver leaves. If anything looks wrong, photograph it and tell us within 48 hours.

Contact Information

Business Name: Tarnfell

Phone Number: +44 3301221911

Email: hello@tarnfell.com

Customer Services Hours: Monday to Friday, 9am to 5pm BST